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Cancellation & Return Policy :-
— CANCELLATION —
Cancellation by sweetsandsnacks.in : There may be certain orders that sweetsandsnacks.in Merchant partners are unable to accept and service and these may need to be cancelled. Some situations that may result in Your order being cancelled include, non-availability of the product or quantities ordered by You, non- availability of the delivery service in the address to which product is required to be shipped, inaccuracies or errors in pricing information specified by our Merchant partners, or problems identified by Paytm’s credit and fraud avoidance department. Paytm may also require additional verifications or information before accepting any order. Paytm will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card or bank account has been charged, the said amount will be reversed back in Your credit card / bank account. A promo code, once used, shall not be refunded in case of cancellation of order either by You or Paytm.
Cancellation by the User/buyer : In case of requests for order cancellations, sweetsandsnacks.in reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if sweetsandsnacks.in receives a cancellation notice and the order has not been processed/approved by sweetsandsnacks.in, sweetsandsnacks.in shall cancel the order and refund the 90% amount to You instantly. Sweetsandsnacks.in will not be able to cancel orders that have already been partially or fully processed. Sweetsandsnacks.in has the full right to decide whether an order has been processed or not or whether an order has been partially or fully processed. You agree not to dispute the decision made by sweetsandsnacks.in and accept sweetsandsnacks.in’s decision regarding the cancellation. In cases where it is not possible to cancel orders since they have already been shipped, refund shall be made subject to the returns process post return request is raised and You would get replacement or refund once the original item is back with the Merchant partner in good sale-able condition. In case of any damage or returned goods we will refund any payments already made by you for the order after deducting fixed shipment charges. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
sweetsandsnacks.in does not take title to returned items. Any case of refund or cancellation is at sole discretion of sweetsandsnacks.in
10% cancellation charges + shipping charges will be applicable on order cancellations by customer.
Paytm reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Paytm as per certain criteria. Any Paytm promo code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which includes:
Products ordered are not for self-consumption but for commercial resale;
Multiple orders placed for same product at the same address;
Bulk quantity of the same product ordered;
Invalid address given in order details; or
Any malpractice used to place the order.
Promo codes shall be subject to specific terms and conditions, from time to time, and sweetsandsnacks.in may disallow usage which breaches such terms and conditions.
— RETURN —
sweetsandsnacks.in will take the return of product in case of only expired product or above shelf life. In this case we will refund entire amount deducting the fixed shipment charges into your store credit for future purchase.
Any kind of return regarding product quality and packaging will be sole discretion of sweetsandsnacks.in and will be considered only after proper checking and required proofs submitted by customer. Any kind of complaint regarding the product and shipment will be sent on firstname.lastname@example.org with product details, shipment details, payment details and necessary photographs.
In the event You receive a damaged / defective product or a product that does not comply with the specifications as per Your original order, You are required to get in touch with the customer service team.
Upon receiving Your complaint, sweetsandsnacks.in shall verify the authenticity and the nature of the complaint. If sweetsandsnacks.in is convinced that the complaint is genuine, sweetsandsnacks.in will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, sweetsandsnacks.in reserves the right to pursue necessary legal actions against You and You will be solely liable for all costs incurred by sweetsandsnacks.in in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to You for any claims that You may have in relation to such defective product/ service and sweetsandsnacks.in shall not in any manner be held liable for the same.
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If You observe that the package is damaged or tampered, sweetsandsnacks.in requests You to refuse to accept delivery and inform sweetsandsnacks.in at the earliest. The return process of the product may be restricted by sweetsandsnacks.in depending on the nature and category of the product.
All the queries will be questioned and answered via email on email@example.com.